We only accept unopened, unused merchandise for return on orders placed from outside the US. Sorry International family. It's a little complicated, but we are working on extending our 100% Satisfaction Guarantee policy to you as well.
Make sure that you want the item that you are purchasing because you can’t return it after it’s been used. If you need help deciding which vaporizer would be best for you, please contact us by submitting a request at the bottom of this page. A vapor expert from the POTV team will help you decide which vaporizer is best for you.
Return requests must be made within 30 days of the item being delivered. We will refund you for the price of the item. We do not refund the shipping cost that you paid and we do not pay for return shipping. We will only refund you if the item is delivered to our return center. If for any reason the package is not delivered to us, we cannot refund you.