- Re-package your product(s).
- Contact us (Required) and we'll email you instructions and shipping information.
- Follow the instructions and ship it off.
- Return your purchase, for any reason, within 14 days of delivery date for a full refund.
- Unopened, unused items can be returned within 30 days of delivery date.
- Returns must include all of items that were originally in the delivered package including, but not limited to, accessories, power cables and bonus items. We do not need the packaging or shipping box if they are no longer usable or available.
- YOU MUST CONTACT US BEFORE RETURNING ANY ITEMS. Our return facility is in a separate location than our shipping warehouses. Our shipping warehouses cannot accept any returns.
- If the returned shipment is missing any items, we will deduct the price of these from your refund or credit. If you would like to keep the bonus items we included with your order the cost is $10 for the grinder and tightvac and $4 for the Acrylic grinder.
- The returned items must be in working condition. If they are not working because of a manufacturer's issue, the item is covered by warranty, which we can take care of. If a unit is broken or damaged because it fell off the roof, into the pool and then the dog chewed on it, it is not eligible for return under warranty or our 100% Satisfaction Guarantee.
- You are responsible to pay return shipping on items returned under the 100% Satisfaction Guarantee. We are happy to create a shipping label for you in this case, but the cost of the return shipping will be deducted from your refund. Again with any warranty issues, Planet of the Vapes will pay shipping both ways for US customers.
- You will be refunded the price that you paid for the items purchased. If you chose an expedited shipping option, we do not refund the additional shipping fee. If you chose the free shipping option, don’t worry, we cover the shipping cost ourselves and you receive a full refund.